Shipping policy: Purchases below 25kg will be shipped for free and dispatched from our showroom. However, for purchases above 25kg, shipping charges may apply, and these items will need to be delivered on a pallet.

Delivery timeframe: Estimate delivery time would be 2-7 working days (Rural areas may take longer).

Tracking notification: Customers will be notified with the tracking details of any package. Once the package has left the premises, it is the customer’s responsibility to ensure that they are at home to receive the rug, or to notify the courier company to make alternative delivery arrangements.

International shipping: For international buyers, we can provide secure and fast shipping via UPS/TNT. International customers will be advised of shipping costs, Shipping policy, for their approval, before payment is finalised.

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