Shipping Policy

Shipping Policy: Purchases below 20kg will be shipped for free to metropolitan suburbs in each city (Melbourne, Sydney, Brisbane, Adelaide, Perth, & Canberra) and dispatched from our showroom in Malvern, VIC 3144. For purchases above 20kg, shipping charges will apply, and customers will be notified of the shipping charges for heavier items if they agree with the pricing and wish to proceed with the purchase.

Delivery timeframe: Estimate delivery time would be 2-7 working days (Rural areas may take longer).

Tracking notification: Customers will be notified with the tracking details of any package. Once the package has left the premises, it is the customer's responsibility to ensure that they are at home to receive the rug, or to notify the courier company to make alternative delivery arrangements.

International shipping: For international buyers, we can provide secure and fast shipping via UPS/TNT. International customers will be advised of shipping costs, Shipping policy, for their approval, before payment is finalised.