Shipping Policy

We offer free shipping within Australia, on all sales, after payment is finalised. All packages under 25 kg will be dispatched from our showroom in Canterbury, Victoria, and packages over 25 kg will be shipped on a pallet from our storage facility in Burwood, Victoria. Estimate delivery time would be 2-7 working days (Rural areas may take longer).

Customers will be notified with the tracking details of any package. Once the package has left the premises, it is the customer’s responsibility to ensure that they are at home to receive the rug, or to notify the courier company to make alternative delivery arrangements.

For international buyers, we can provide secure and fast shipping via UPS/TNT. International customers will be advised of shipping costs, for their approval, before payment is finalised.

COVID-19

Currently all parcels are being shipped as normal. In the event of further government restrictions, or escalating demands on postal and courier companies, shipments may be delayed. Your parcel will be dispatched as soon as possible.